The Answer to How is Yes Part 2

In The Answer to How is Yes, Peter Block identifies six How? questions that he says are “always reasonable, but when asked too soon and taken too literally may actually postpone the future and keep us encased in our present way of thinking.”

1. How do you do it?

“When I ask this question, I take the position that others know, I don’t. The question carries the belief that what I want is right around the corner; all that prevents me from turning that corner is that I lack information or methodology.”

“The rush to a How? answer runs the risk of skipping the profound question: Is this worth doing?”

2. How long will it take?

“The question How long? drives us to actions that oversimplify the world.”

“The most important effect of the How long? question is that it drives us to answers that meet the criteria of speed.”

3. How much does it cost?

“The question of cost is first cousin to the question of time. Instead of instant gratification, we seek cheap grace.”

“The most common rationalization for doing things we do not believe in is that what we really desire either takes too long or costs too much.”

4. How do you get those people to change?

“This is the power question. . . ‘Those people’ need to change for the good of the organization, they need to change for their own good, for the good of the family, for the sake of the next generation, for the sake of society.”

“We may say we want others to change for good reasons. But no matter how we pose the question, it is always a wish to control others.”

“The behavior we describe in others may be an accurate description, but that is not the point. The point is, our focus on “those people” is a defense against our own responsibility.”

“When we honestly ask ourselves about our role in the creation of a situation that frustrates us, and set aside asking about their role, then the world changes around us.”

5. How do we measure it?

“This question makes the statement ‘If you cannot measure it, it does not exist.’”

“Many thing that matter the most defy measurement. When we enter the realm of human nature and human actions, we are on shaky ground when we require measurable results as a condition of action.”

Isn’t this one of the difficulties in church leadership? We have trouble figuring out what we can legitimately measure. How do you measure the fruit of the spirit? Needing to measure something, we start focusing on things we can count. Only the things we can count aren’t necessarily the things that really count.

6. How have other people done it successfully?

“‘Where else has this worked?’ is a reasonable question, within limits. It is dangerous when it becomes an unspoken statement: If this has not worked well elsewhere, perhaps we should not do it. The wish to attempt only what has been proven creates a life of imitation. We may declare we want to be leaders, but we want to be leaders without taking the risk of invention.”

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So how many times have you been in meetings where these questions have dominated? What was the result? My experience is that we use these questions to talk ourselves out of inspiring ideas that require great risk and could actually make a difference.

In a future post, we’ll look at a different set of questions that can take the conversation in a completely different direction.

The Answer to How is Yes

In The Answer to How is Yes, Peter Block writes that “transformation comes more from pursuing profound questions than seeking practical answers.”

He argues that our culture is too obsessed with how? questions.

“My premise is that this culture, and we as members of it, have yielded too easily to what is doable and practical and popular. In the process we’ve sacrificed the pursuit of what is in our hearts. We find ourselves giving into our doubts, and settling for what we know how to do, or can soon learn how to do, instead of pursuing what most matters to us and living with the adventure and anxiety that this requires.”

“This has led me to the belief that the questions about How? are more interesting than any answer to them might be. They stand for some deeper concern. So in this book, the starting point is to question the questions.”

“If we were really committed to the pursuit of what matters, we might well be served to hold a moratorium on the question How?

“If we could agree that for six months we would not ask How? something in our lives, our institutions, and our culture might shift for the better. It would force us to engage in conversations about why we do what we do, as individuals and institutions. It would refocus our attention on deciding what is the right question, rather than what is the right answer. It would also force us to act as if we already knew how–we just have to figure out what is worth doing.

“In any of its hundreds of variations when we ask How? we are really making a statement: What we lack is the right tool. The right methodology. We are mechanics who cannot find the right wrench. The question How? not only expresses doubt about whether we know enough and are enough; it also affirms the belief that what works is the defining question, a major source of our identity.”

We’ll look at some of the How? questions that Block says we ask too soon and too often in a future post.

Without Disagreement: Two Rabbis

A story from the Talmud. Adapted from Judith Kunst’s The Burning Word.

Without Disagreement, Nothing Can Be Learned

I’ve had the tag line “Without disagreement, nothing can be learned” on my blog for quite a while now. I can’t remember where it came from but I like it, even though I don’t think a blog is generally a good place to work through disagreement. You can say something disagreeable on a blog. You can register disagreement in a comment. But I don’t think you can discuss disagreements very well in such a forum. I’d much rather process disagreement face to face. It’s easer to make faces and throw punches that way.

I still think my tag line is true. Disagreement is not necessarily a bad thing. We need not always be pushing a discussion toward agreement or consensus.

In The Burning Word, Judith Kunst articulates why this is so. In the context of describing a student-led college Bible study where they engaged in spirited debate about the meaning of various passages of scripture she says:

Fierce questions arose in our discussions of these passage, and frustrating arguments divided our group so deeply that the leader finally declared a moratorium on questions and moved us to scriptures that were easier to understand–interpretations that were easier to agree upon.

I wish now now we had recognized that in the midst of those arguments we were on holy ground. Painful though it was to ask questions of scripture and not find answers that satisfied us, it would have helped to ponder the fact that it was the text itself that raised them, that by its very difficulty the text was calling out to us. God was calling us through each syllable to these troubling words, inviting us to turn them in our hearts and minds and mouths, and to be turned by them, mysteriously and uncomfortably, toward God.

Most of us aren’t very good at disagreeing with others, especially about the meaning of scripture. Such disagreements usually lead to severe divisions. That’s because we believe there can only be one correct interpretation of a given passage. The tradition of Midrash, which Kunst is encouraging in her book, embraces disagreement over multiple interpretations as a way of growing closer to God and learning new things from his Word.

Is it possible for Christians to be able to read scripture and disagree with each other’s interpretations in such a way that instead of leaving, we learn from each other?

I once got an email from a guy who quoted my tag line and then said, “That’s sad.”

I responded with an email that said, “I disagree.”

Made to Stick: SUCCESs

Sticky ideas are understandable, memorable, and effective in changing thoughts and behavior.

The Curse of Knowledge keeps our ideas from being sticky.

The Heath brothers give us six qualities of sticky ideas. They’ve given us a cute little acronym to help them (ahem) stick:  SUCCESs

Simple–the core message that is compact and profound. It functions more like a proverb than a sound bite.
Unexpected–get your audience’s attention and hold it by using surprise and mystery.
Concrete–make your idea understandable and memorable by breaking it down into terms that can be imagined by the senses.
Credible–help your audience believe and agree with your idea by using appropriate testimonies, statistics, and examples.
Emotional–get your audience to care about your idea by using specific examples of someone in need or by appealing the audience’s self-interest or sense of identity.
Stories–get people to take action by telling the right stories.

A final word from the Heaths on stories:

Stories can almost single-handedly defeat the Curse of Knowledge. In fact, they naturally embody most of the SUCCESs framework. Stories are almost always Concrete. Most of them have Emotional and Unexpected  elements. The hardest part of using stories effectively is making sure that they’re Simple–that they reflect your core message. It’s not enough to tell a great story; the story has to reflect your agenda.

The Heaths have taken this advice to heart.  They tell some great stories and give some great examples to flesh out each of these six principles.